All orders are sent from the UK using the good old services of the Royal Mail and Air Mail.
Orders to the UK should then be delivered within 3 working days of dispatch. Orders sent outside the UK but inside the European Union should be delivered within 14 working days of dispatch. Orders outside the EU should be delivered within 20 working days of dispatch.
If orders have not been received within 28 days of dispatch, please contact us on firstname.lastname@example.org
We will do everything we can to make sure your order meets with complete satisfaction.
Please note that underwear is non-returnable.
We will deal with every return individually so that we can get to the root of any problems. If you wish to return a product, please contact us on email@example.com explaining any issues.
Customers are accountable for return shipping charges unless the goods are faulty, in which case we will refund your postage. Goods are the customerʼs responsibility until they arrive at Climbers Against Cancer HQ.
Our returns policy does not affect the consumerʼs statutory rights.